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  1. IAdea Support
  2. Knowledge Base
  3. Trouble-Shooting
  • Trouble-Shooting
    • Collecting a DEBUG Log for IAdea Support
    • Performing a Factory Reset
    • Formatting USB Thumb Drive to FAT32
    • Disable TLS 1.0
    • Generating/ Revoking an Access Key for IAdeaCare Troubleshooting
    • IAdea Android 9 Password Protocol
    • IAdea Troubleshooting Guide
    • Powerpoint with Animations
    • PowerPoint Not Supported
    • Weather Widget Showing "Updating"
    • Image Orientation Not Correct (Exif Orientation)
    • Could I always leave my USB keyboard/mouse connected to the device for future maintenance?

Trouble-Shooting

  • Collecting a DEBUG Log for IAdea Support
  • Performing a Factory Reset
  • Formatting USB Thumb Drive to FAT32
  • Disable TLS 1.0
  • Generating/ Revoking an Access Key for IAdeaCare Troubleshooting
  • IAdea Android 9 Password Protocol
  • IAdea Troubleshooting Guide
  • Powerpoint with Animations
  • PowerPoint Not Supported
  • Weather Widget Showing "Updating"
  • Image Orientation Not Correct (Exif Orientation)
  • Could I always leave my USB keyboard/mouse connected to the device for future maintenance?

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