IAdea Android 9 Password Protocol

To keep up with IAdea's ongoing improvement for overall security with all our products, we have introduced the upgrade of our OS to Android 9. With the upgrade of the Android 9 OS to our latest media devices and smart signboards for better access control, the upgrade also comes with a stricter password protection.

The Android 9 OS has a stricter password protection protocol to prevent unauthorized access. When an IAdea device or signboard that is loaded with the Android 9 OS is in the process of playing content and is password protected, all USB interventions will be deferred until the device is unlocked by password.

The new step of having to stop the content playing and unlocking the player before collecting the DEBUG log via USB may cause confusion. With our devices that run the Android 4.4 and Android 7.1 OS, they did not require to unlock the player when is password protected.

Our recommendation for collecting a DEBUG log for all our devices/signboard (especially those running Android 9) is to utilize our IAdeaCare service. We encourage users to register for an IAdeaCare account for a easy and more efficient way to manage their IAdea solutions remotely.