IAdeaCare - Why is my device not receiving a pairing code or always showing offline on the IAdeaCare website?

If you cannot get the pairing code properly or the device is always showing offline on IAdeaCare website, please follow the instructions below.

Step 1.

Confirm that your network environment allows HTTPS.
If you have confirmed that the network supports HTTPS but the issue persists, please proceed to step 2.

Step 2.

Ensure that the following domain names are accessible through your firewall and DNS (Domain Name Server) settings:

• api.iadea.com
• api.iadea.oniadea.com
• files.iadea.oniadea.com
• remote.iadea.oniadea.com

If reaching the DNS is impossible, please manually add the four IAdeaCare current server IPs of IAdeaCare to your firewall exception list:

• 100.20.226.90
• 100.20.103.117
• 54.69.157.24
• 34.223.189.82
• 35.167.4.211
• 54.68.244.9
• 52.24.182.232
• 44.238.81.234
• 44.235.242.193

If the device is stuck on Initializing

Please refer to the Initializing Article.