If you can not get the pairing code properly or the device is always showing offline on IAdeaCare website, please follow the below instructions.
Confirm your network environment allows HTTPS.
If you have confirmed the network supports HTTPS but still does not work, please execute step 2.
Make sure the following domain names available through your firewall and DNS (Domain Name Server) setting.
If reaching DNS is impossible, please add four IAdeaCare current server IPs to your firewall exception list manually.
If the device is stuck on Initializing
Please see Initializing Article.