SignApps Express - What Can I Do When SignApps Express Keeps Getting Error?

To troubleshoot errors in SignApps Express, follow these steps:

To pull an error report:

1. Copy and paste the following path into Windows File Explorer: <%LOCALAPPDATA%\SignApps Express>.
2. Locate the <report> folder.
3. Copy the latest ErrorReport file or the one corresponding to the date/time of the issue.
4. Zip the file and send it to us for analysis.

To pull a log:

1. Copy and paste the following path into Windows File Explorer: '%LOCALAPPDATA%\SignApps Express'.
2. Locate the <Log> folder.
3. Copy the latest Log file or the one corresponding to the date/time of the issue.
4. Zip the file and send it to us for analysis.

Uninstall and reinstall the software thoroughly

1. Copy and paste the following path into Windows File Explorer: '%LOCALAPPDATA%\SignApps Express'.
2. Backup all playlists located in the <playlist> folder.
   • Refer to this page for instructions on how to backup and restore the playlist: https://support.iadea.com/hc/en-us/articles/213089786-SignApp-Express-How-to-backup-and-restore-playlists-
3. Delete all data in <%LOCALAPPDATA%\SignApps Express>.
4. Restart SignApps Express and restore the playlists.

For SignApps Express download, visit: https://support.iadea.com/hc/en-us/articles/900000827623--Software-Download-SignApp-Express-Version-3-2-3