SignApp Express - What can I do when SignApps Express keeps getting error?

To pull an error report

1. Open window explorer then copy and paste the following path: %LOCALAPPDATA%\SignApps Express

2. There is a <Report> folder

3. Copy the last log file or the one matching the date/time when the issue occurring

4. Zip the file and send to us for analysis

Uninstall and reinstall the software thoroughly

1. Backup all the playlists first

( Please refer to this page to backup and restore playlists: https://support.iadea.com/hc/en-us/articles/213089786-SignApp-Express-How-to-backup-and-restore-playlists-)

2. Delete all the data in <%LOCALAPPDATA%\SignApps Express>

3. Restart the SignApps Express and restore the playlists

Reference:

1. SignApps Express download link: https://support.iadea.com/hc/en-us/articles/900000827623--Software-Download-SignApp-Express-Version-3-2-3