To pull an error report
1. Open window explorer then copy and paste the following path: %LOCALAPPDATA%\SignApps Express
2. There is a <Report> folder
3. Copy the last log file or the one matching the date/time when the issue occurring
4. Zip the file and send to us for analysis
Uninstall and reinstall the software thoroughly
1. Backup all the playlists first
( Please refer to this page to backup and restore playlists: https://support.iadea.com/hc/en-us/articles/213089786-SignApp-Express-How-to-backup-and-restore-playlists-)
2. Delete all the data in <%LOCALAPPDATA%\SignApps Express>
3. Restart the SignApps Express and restore the playlists
Reference:
1. SignApps Express download link: https://support.iadea.com/hc/en-us/articles/900000827623--Software-Download-SignApp-Express-Version-3-2-3
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