Player is behaving irregularly, how do I provide a DEBUG log to your support team?

Please follow these instructions to collect player's DEBUG log :

1. Prepare a blank USB stick in FAT-32 format.
2. Create a folder named "DEBUG" (case insensitive) in the root of USB stick
3. If the player is not powered on, boot up player and wait until it is operating (generally you shall see Welcome! message on screen or media content starts playing)
4. Insert USB stick into player and wait for 3 minutes. 
5. Check the content within DEBUG folder on PC and you should see a folder's name consists of a string of numbers. If you see all zero's as the folder name then it means you removed USB stick from player too early. Please repeat step 1-4 again.
6. Zip up the entire DEBUG folder and send to IAdea Support Team. Thank you!