RMA Service Policy IAdea Support Updated September 21, 2016 21:23 Follow Updated 2015/12/23 IADEA-REGIONAL-SERVICE-POLICY_STD_Ver.1.0.9_20151223.pdf 200 KB Download Related articles Firmware 1.2.68 Player is behaving irregularly, how do I provide a DEBUG log to your support team? SignApps Express 3.0.2 My player is not performing properly. How do I re-initialize the device (factory restore)? What can I do about the gap between one video and the next video? Comments 0 comments Article is closed for comments.